General terms & conditions Glazen Uil B.V.

These General terms and conditions apply to all offers, assignments, and agreements in which Glazen Uil B.V. ("we") supplies goods and/or services to the client ("you"), collectively referred to as "parties."

1. Offers and price agreements

  • Offers are non-binding and valid for 1 month.
  • If you accept an offer, confirm this via our administration system.
  • All amounts mentioned in offers, invoices, and other agreements are in euros and exclude VAT and other statutory levies.
  • Prices include travel costs within the Netherlands, but exclude any accommodation costs, unless agreed otherwise in advance.
  • Any mentioned delivery times are purely indicative and not binding.
  • For ongoing assignments, we will annually adjust our rates in January based on figures from the CBS, unless agreed otherwise in writing in advance.

2. Payments

  • Invoices must be paid within 14 days.
  • Events (such as lectures and workshops) and other assignments with a total amount of less than €5,000 will be invoiced 100% in advance.
  • For assignments with a pre-determined amount, we invoice 50% in advance and the remaining 50% after delivery.
  • For work based on post-calculation via an hourly rate, we invoice afterwards per calendar month.
  • If payment is late, we charge 5% interest per month on the outstanding amount for the first 3 months. If payment is still not made after 3 months, we increase the interest to 10.15% per month and suspend our services until payment is received.

3. Delivery and ownership

  • Copyrighted material and intellectual property remain ours unless agreed otherwise in writing between both parties. Material created by us may therefore not be shared, published, or reproduced without permission.
  • If ownership transfer of certain delivered products is agreed in writing, ownership only transfers after full payment.
  • We may use the knowledge gained from our work for other purposes, unless that knowledge originates from confidential information.

4. Confidentiality

  • All information we share that can reasonably be considered confidential will be kept secret by all involved parties.
  • This also applies after the completion of the assignment.

5. Cancellation and termination

  • Cancellation of ongoing services has a 1-month notice period unless agreed otherwise. If you terminate, you pay for the work performed by us up to the moment of termination, unless we make other arrangements.
  • One-time services scheduled for a predetermined date (such as lectures, workshops, training):
    • If cancelled by you less than 14 days in advance, we invoice 50% of the amount.
    • If we cannot deliver due to force majeure, we will seek a solution in consultation (e.g., a new date or another speaker), but no costs can be claimed from us.
  • Cancellations or terminations as mentioned above are valid once we confirm receipt.
  • Either party may terminate the collaboration with immediate effect, in whole or in part, if the other party applies for bankruptcy or is declared bankrupt, or if the other party's business is liquidated or terminated.

6. Information and cooperation

  • You acknowledge that the success of our work depends on correct and timely mutual cooperation. Therefore, all relevant data, documentation, system access, specifications, and other information we need to perform our work will be shared with us in a timely manner, and where possible, in advance. The responsibility for sharing correct, timely, and complete information lies with you.
  • If we have questions during the collaboration, you ensure that someone is available to answer our questions within 3 working days.
  • We may use your company name and logo on our website and other channels as a reference for our collaboration. We will only share more information about the collaboration (e.g., assignment description, results, or testimonials) with your permission.
  • You will not recruit our employees.

7. Liability and warranty

  • We are not liable for damages, except in cases of intent or conscious recklessness on our part. Our liability is limited to the invoice amount of the last invoice sent.
  • If we visit a location of yours or a location you use, you inform us in advance of any applicable house and security rules we must comply with. We are not liable for damage on-site if it is the result of your actions or negligence.
  • You are responsible for the safety and proper functioning of products, devices, and/or work materials shared or supplied to us.
  • You are responsible for your own infrastructure, such as hardware, software, cloud environments, accounts, websites, data files, security procedures, and system management. This includes setting up and managing backups. This responsibility also applies if we deliver products that integrate with it.
  • For the execution of our work, we may use external suppliers. We cannot be held liable for problems (data leaks, unavailable services, etc.) for which such a supplier is responsible.

8. Privacy

9. Disputes and law

  • Problems? We try to solve them together first.
  • If that doesn't work, disputes will be submitted to a competent court according to Dutch law.